Shopify Store Policy
1. Shipping Status & Handling
To ensure a smooth shopping experience, please always check the product title for the item's status:
[Pre-order] / [Pre-sale]:Items with these tags are currently in shipping process. It usually takes 30-45 days to arrive US.
In-stock: If the title does not contain ‘Pre-order’ or ‘Pre-sale’, the item is ready to ship and will be processed immediately.
2. Mandatory Requirements for Returns & Exchanges
We only accept claims for quality-related issues or mistakes caused by our production or handling. To be eligible for any resolution, please provide following evidence:
Unboxing Video: You must provide an unedited video showing the unopened package being opened and a clear inspection of the item's defect.
Time Limit: You must contact us at hello.nexostudio@gmail.com within 48 hours of the delivery timestamp.
3. Resolutions
Once your claim is verified, we offer the following options depending on situations:
Free Replacement: If we have stock, we can ship a new item to you at no additional cost.
Full Refund: If we do not have stock, we can issue a full or part refund to your original payment method.
Enjoy! Hope you love these goodies as much as I loved making them. Have a wonderful time shopping!
